IT Service Management

Perceptif For Better IT Service Management (ITSM)

IT Service Management (ITSM) can benefit from process mining in so many ways. Organizations get to dig deeper into full transparency to pinpoint the hidden inefficiencies and take recovery action.

No guesswork, all data. In simple terms, in a situation where your team is getting flooded by service tickets, Perceptif can help discover what actions are unnecessarily taking up time. Then leaders take data-driven action to eliminate delays to create more efficient workflows. You need customer experience to meet expectations without any hiccups.

If you're looking for a cost-effective IT Service Management solution that is proven effective globally, here are the answers you seek. Perceptif pioneers an approach to unleash business excellence through Process Intelligence Automation.

This powerful tool opens doors to improve your operational performance, ensuring competitive advantage.

Solution Snapshot
with Process Mining

Unlock operational excellence with process mining & automation. Businesses unprepared to take the next step in digital transformation will quickly get left behind in challenging times.

1. Compliance & Risks

Compliance regulations and standards are key to running IT Service Management. Organizations invest into adhering to ideal work flows with training and perhaps even automation of certain tasks. However, various challenges along the process - like human error - deviate from its ideal. Process mining is indispensable for quick, precise, and effortless conformance checks.

Use Perceptif to analyze your real-time process data to assess adherence to procedures, highlighting disparities between the ideal and actual process flow. Data-driven conformance checks is necessary for your business to streamline operations, minimize costs, reduce deviations, and maximize results.

An additional advantage of process mining is its ability to estimate risks using factual data.

To address non-compliance issues and risks, it is vital to understand the "why" and "where" behind these process deviations. You want any variation that strays from your desired process flow to be pinpointed clearly for you to work out an appropriate solution. By visualizing the extent of deviations, Perceptif can assess potential risks and offer corrective suggestions.

Plus, the effectiveness of these suggestions can be verified by re-running another analysis after implementation.

All you need is data that you already have, like Case ID, Activity, and Timestamps in every entry log that you want to dive into for better compliance and risk mitigation.

2. Cost Reduction

Process mining, when implemented in IT Service Management, brings significant impact on your organization's cost performance.

To strengthen operational flow and minimize deviations that are draining precious time and money, leaders need clear understanding and visualization of actual processes to take data-driven recovery action. Identify bottlenecks, delays, and potential areas of improvement for services and automation to run seamlessly.

Pinpoint which point of the process costs more than others, and its reasons.

Repetitive and unnecessary activities can be removed from the equation to lower expenses. When product manufacturing processes are optimized to its best potential, watch as response time and costs reduce while efficiency of IT service delivery is improved.

Perceptif helps you do this with ease.

3. Productivity & Forecast

Perceptif's process mining can be further utilized to forecast and predict upcoming trends in IT Service Management processes.

By reading and categorizing historical process data, IT service leaders can anticipate resource requirements, identify potential capacity issues, and plan for future service demands effectively. Teams are often under a lot of pressure to maximize productivity with limited resources while handling difficult situations involving customers. It's not uncommon for IT service team members to be buried under endless support tickets, overwhelmed with the time pressure of service-level agreement (SLA) looming over their heads.

Don't you think they want the quickest, most efficient paths to manage countless tickets at a timely manner?

Now imagine an unforeseen disruption crashing into the picture. That's a disaster waiting to happen.

This is where process mining empowers the leaders to plan, budget, and automate effectively with real data. This proactive approach to process optimization ensures smoother IT service delivery and management, plus minimizes potential disruptions.

With AI-driven analytics, your business can take action to harmonize processes for a seamless, functional flow.

4. Customer Journey

As a business, your goal is to shorten lead and reaction time in customer-facing processes for better results.

When IT service management and systems are out of step, customer experience suffers. Process analytics empowers you to seek and solve such gaps with ease. All you need is data that you already have, like Case ID, Activity, and Timestamps in every entry log that you want to dive into to provide optimized service.

The more data you input, the better process mining map out your actual process journey that affects customers. Resolve tickets faster and better. When you have that mapped out effortlessly in real time, streamline operations with ease and accuracy.

Problems are revealed sooner with Perceptif's AI-powered tools, for resources to be optimized to your business advantage. This is where automation can come in to further elevate your process efficiencies.

What Is Perceptif?

Perceptif is a powerful tool to unlock operational excellence with process mining & automation. It harnesses the power of big data technology and AI to pinpoint areas of process improvement. This is applied to multiple aspects of your business to save time, effort, and cost with minimal effort.

Request a demo or subscribe to any of Perceptif's Plans for immediate access. Got a question? Get in touch with our expert team of consultants.

Stop wasting resources. Now, start optimizing processes for record-breaking performance.

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