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Technology
Perceptif For Technology Process Improvements
How can improvements in the technology industry be achieved?
Michigan State University defines the technology industry as one that is comprised of companies that design, manufacture, or distribute electronic devices such as computers, computer-related equipment, computer services and software, scientific instruments, and electronic components and products.
It includes a wide range of sub-industries, such as software development, hardware manufacturing, telecommunications, electronics, IT services, e-commerce, artificial intelligence, cloud computing, and more. There's no doubt that we thrive in a digital world thanks for technology.
Its fast-paced advancements come with a set of challenges for technology industry businesses. AI-driven process mining is a proven tool that can accelerate growth with analytics and automation.
Within a year of adopting process mining, an American multinational distributor specializing in technology products charted almost 60% reduction in Procure-to-Pay total cycle time. What to see results like this in your business?
Perceptif pioneers an approach to unleash business excellence through Process Intelligence Automation. This powerful tool opens doors to improve your operational performance, ensuring competitive advantage.
Solution Snapshot
with Process Mining
Unlock operational excellence with process mining & automation. Businesses unprepared to take the next step in digital transformation will quickly get left behind in challenging times.
1. Process Optimization
While gut-feeling and instincts are often claimed to be guiding indicators in business decisions, you know nothing beats cold, hard data from actual cases.
Real-time data provides valuable operational insights that enable data-driven decision making in the technology industry. By analyzing the end-to-end flow of internal processes, organizations can identify bottlenecks, inefficiencies, and areas for improvement.
This insight allows for the streamlining of processes, reduction of manual work, elimination of redundancies, and overall operational efficiency improvement. No more guesswork, no more focus groups, no more pushing forward aimlessly.
Organizations can also monitor key performance indicators (KPIs) and track process performance against predefined targets for timeline intervention.
In short, Perceptif's process mining converts data into insights that drive making informed decisions to optimize processes and continuous improvements.
2. Customer Journey
Every digital touchpoint in your technology business holds the truth behind actual customer experience.
As a business, your goal is to shorten lead and reaction time in customer-facing processes for better results. Perceptif mines real data from the many points in your system to reveal analytics that show what's actually happening in processes, rather than a perceived flow. Understand how customers interact with your products or services, pinpoint pain points, and design better customer experience with data-driven insights.
Event logs that hold these data also hold insights to areas of friction, delays, or customer dissatisfaction.
There are gaps that can be solved with recovery action by relevant personnel - be it redesigning processes, improving response times, or providing a seamless, personalized customer journey.
Data-driven action taken to improve customer experience will boost your customers and team members' overall experience.
All you need is data that you already have, like Case ID, Activity, and Timestamps in every entry log that you want to dive into for better customer journey.
3. Resource Allocation
Resource management is closely linked to costs and wastage.
Now these are aspects within running a technology-based business that you want to minimalize.
Perceptif analyzes digital breadcrumb trails to support better resource management. Your current process data, entry logs, and transaction logs hold patterns, anomalies and deviations that indicate wastage in resources.
Optimize resource allocation by analyzing process data to unveil resource-intensive activities, bottlenecks, or areas of underutilization. Say goodbye to wasting precious resources into broken processes that drain your organization.
Empowered with data-driven knowledge, team leaders can take necessary action to distribute resources more effectively, optimize workforce planning, and streamline resource utilization. Optimum resource allocation often lead to cost reduction, as resources are used to its full potential with minimal waste and maximum productivity - a win for any business in the technology industry.
4. Root Cause Analysis
Process deviations that potentially lead to quality issues are often symptoms of a deeper root cause.
This is where process mining can come in to let technology businesses identify underlying causes of delays, bottlenecks, process failures, and unwanted variants with process analytics. The more data your technology company connect to Perceptif, the better you can pinpoint specific work flows, decisions, or conditions that contribute to the undesired outcome.
This allows relevant personnel to address the underlying issues, make necessary process adjustments, and prevent recurrence of similar issues in the future.
When you have that optimized, streamline operations and automate tedious manual tasks with ease and accuracy.
What Is Perceptif?
Perceptif is a powerful tool to unlock operational excellence with process mining & automation. It harnesses the power of big data technology and AI to pinpoint areas of process improvement. This is applied to multiple aspects of your business to save time, effort, and cost with minimal effort.
Request a demo or subscribe to any of Perceptif's Plans for immediate access. Got a question? Get in touch with our expert team of consultants.
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