Customer Care

Perceptif For Better Customer Care Processes

Customers are the heart and soul of any business. You need customer experience to exceed expectations without any hiccups.

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If you're looking for a cost-effective customer care improvement solution that is proven effective globally, here are the answers you seek. Perceptif pioneers an approach to unleash business excellence through Process Intelligence Automation.

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This powerful tool opens doors to improve your operational performance, ensuring competitive advantage.

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Solution Snapshot
with Process Mining

Unlock operational excellence with process mining & automation. Businesses unprepared to take the next step in digital transformation will quickly get left behind in challenging times.

1. Digital Experience

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Every digital touchpoint in your business holds the truth behind actual customer experience. Perceptif mines real data from the many points in your system (website, online store, CRM, call center, support tickets, etc.) to reveal analytics that show what's actually happening in processes, rather than a perceived flow. 

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Data-driven action taken to improve customer care will boost your customers and team members' overall digital experience.

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2. Customer Care

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As a business, your goal is to shorten lead and reaction time in customer-facing processes for better results.

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When customer care compliance and systems are out of step, customer experience suffer significantly. Process analytics empowers you to seek and solve such gaps with ease. All you need is data that you already have, like Case ID, Activity, and Timestamps in every entry log that you want to dive into for better customer care.

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3. User Analytics

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Perceptif analyzes digital breadcrumb trails of every customer's journey and your backend processes that impact their experience.

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This reveals bottlenecks, delays, and/or conflicts that are costing your business precious time, effort, and money. Thankfully, with process mining problems can be solved to minimize losses and maximize results.

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With AI-driven analytics, your business can take action to harmonize processes for a seamless, functional flow.

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4. Customer Journey

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The more data you input, the better process mining map out your actual customer journey.

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When you have that mapped out effortlessly in real time, streamline operations with ease and accuracy. Problems are revealed sooner with Perceptif's AI-powered tools, for resources to be optimized to your business advantage. This is where automation can come in to further elevate your process efficiencies.

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What Is Perceptif?

Perceptif is a powerful tool to unlock operational excellence with process mining & automation. It harnesses the power of big data technology and AI to pinpoint areas of process improvement. This is applied to multiple aspects of your business to save time, effort, and cost with minimal effort.

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Request a demo or subscribe to any of Perceptif's Plans for immediate access. Got a question? Get in touch with our expert team of consultants.

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